Frequently Asked Questions:
Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number.
Or maybe you can simply go to the “Track now” option available on our website.
This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below mentioned step:
- Click on SIGN IN ACCOUNT on the top right corner of the website.
- Select Track Order
- Enter your details
Usually it takes about 4-7 days to ship an order. Once shipped, a product should be delivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons:
- If the area where you live is very interior in the region.
- Natural calamities like heavy rain, earthquake etc.
- Political disturbance, National and Regional holidays etc.
Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.
You can cancel an order using any of the below mentioned methods:
- By contacting us on our helpline number – +91 8879111199 (9 AM – 8 PM).
- By writing to us at customercare@ledmarket.in
- It takes 24hrs to cancel the order once the request is received on call.
- Request received through mails will be fulfilled within 48hrs.
- orders will be cancelled immediately if done via my accounts section
Yes, LEDmarket.in reserves the right to cancel any order under the following circumstances:
- Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on Industrybuying.com.
- Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.
- If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.
- Suspected fraudulent information.
Of course, a product can be returned but only under the following circumstances:
- Product is physically damaged/defective
- Varies from the description on the website
- Wrong item delivered
Mentioned below are the criteria for Return
- Customer should intimate us within 3 days of receiving the order
- For damaged product customer should intimate us within 48 hours of delivery
- Product should be unused. Not even once
- Brand packing should remain intact
- Invoice should be available
- All the tags/labels should be available
- Exempted/non-returnable items – electronic items such as Printers, cartages, tablets, testing/lab instruments, custom made products also those product which are mentioned as non-returnable in that product’s catalogue are not accepted for returns.
You can choose to pay for an order with any of the below methods:
- Cash on Delivery
- Net Banking
- Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries
Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.
Of course, a product can be returned but only under the following circumstances:
- Product is physically damaged/defective
- Varies from the description on the website
- Wrong item delivered
You can choose to pay on LEDmarket.in with any Visa, MasterCard or American Express Credit cards issued in India.
We currently do not store any card information and all transactions happen through authorized and secure payment gateways.
All products bought on LEDmarket.in come with manufacturer warranty. You can check with the manuals provided with the product or the manufacturer’s website for information about a service centre close to you.
Most service centres accept a proof of purchase( i.e. original invoice ) as proof to provide warranty service. If you face any trouble please contact us for help at customercare@ledmarket.in
Yes, the warranty for your replacement will be the same as your initial product.
